Our reservations teams are travel and cruise specialists and are used to picking up new products quickly and you can be assured that they will ask the right questions during the sales process. We constantly monitor and train our staff through call listening and continuous improvement plans. Due to the high language skills in our main location we enable you to expand to new markets whilst ensuring the high degree of quality that you expect. We can offer overflow facilities during peak periods of your booking cycle.
We know that data loading is seasonal and there are huge peaks in loading effort at certain times of the year. Let us manage those peaks by taking on much of the repetitive manual work on with our specialist loading teams. We only employ data loading specialists with experience of travel systems and contract knowledge. A typical loading scenario might be when migrating to a new system and hundreds of contracts need to be loaded into your new system. We have over 20 years experience in building loading strategies for our clients and we ensure a high degree of quality by the use of strict quality assurance processes involving peer reviews and reporting.
We can provide web-chat facilities for your business to consumer and business to business web platforms. We can monitor the service levels and response times and also record all dialogue for your review and for training purposes.
Our teams can support your business by calling your customers in order to retrieve additional information, inform them of schedule changes, up-sell and cross-sell additional products such as add-ons and excursions. Every call is monitored and we are experienced in setting up internal reminders and notifications to track and manage the call back process which is fed back into your reporting solution.
Fulfillment of customer documentation either by email or print unfortunately is not fully automated within the travel industry. Our teams can provide fulfillment of customer documents and follow ups to ensure that the documents are received.
Our teams can call your customers at specific dues dates to take deposit or balance payments and also support your finance teams in chasing aged debtors when required. Our team operates under ISO27001 PCI compliance guidelines so that you can be assured that your company and customer data is secure.